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  • 10 Top Reasons to Make the Switch to a VoIP Phone System

    A reliable phone system is important for your business to drive daily goals and meet targets and inching towards solid progress.

    You should definitely keep a VoIP phone system in mind when moving your office location or expanding, especially if you’re a small or medium-sized business.

    This is because a prospect or a new customer will possibly reach out to you via the phone line half the time. That said, here are the reasons why a VoIP phone system is the smart choice.

    1.    Better Support and Maintenance

    You can get greater support for any of the changes you would like to make to the system when you use a hosted VoIP phone system server from us. You can get the most out of the features and have the ability to set up automated attendants as well.

    2.    Get Upgrades Automatically

    Everything uses the cloud nowadays. So it would be a shame if we didn’t. With the VoIP phone system services connected over the cloud, syncing and updates are easier and automated, so you can keep pace with the technological improvements, thanks to our professional engineers.

    3.    Connect to Your Websites in Different parts of the World

    When you’re operating many sites in different countries to extend your services in whichever part of the world, you need the infrastructure to back it up. With VoIP phone system, you get that infrastructure. Don’t be restricted by your physical phone lines anymore.

    4.    Worthwhile Investment

    A traditional system such as PBX has greater costs in terms of licensing fees, maintenance, and minimum surcharge. Forgo all these costs and just pay the minimum per-user fee with a VoIP phone system.

    5.    Recover Quickly During Emergencies

    A VoIP phone system makes it easier to recover from emergency shutdowns and similar problems. With a single call to your provider, you can overcome an unexpected holiday situation by diverting the work-related calls to your employee cellphones, creating a mobile workforce.

    6.    Only Pay for What You Use

    You get the ability to add and remove users as you please in the VoIP phone system, keeping your company’s customer database updated. You only pay for the users that are on your network. Calls are also included, sometimes, in your monthly rate.

    7.    Make Changes on the Portal

    With an online portal, you can easily make the necessary changes to your VoIP phone system such as updating users and adding features or extensions and a lot more when and as you please.

    8.    Agile and Mobile Working

    Companies also allow flexible working hours and work from home nowadays and the latest VoIP phone system(such as ours) accounts for that. Work calls on office phones get redirected to the employee mobile phones so working from home gets easier.

    9.    Scalability Benefits

    You can add or remove users as you please and therefore are not limited by your phone lines or system capabilities when you use a VoIP phone system.

    10.Internal Calls

    Location-based phone lines are not an issue as VoIP phone systems can help you connect phones that aren’t in your immediate physical network. A business phone can be assigned regardless of location.

    For more information on VoIP systems, connect with us at Crumbacher.

  • Some Measures to Follow if Your Computer is Infected with Malware

    There are viruses, malware and other potential threats looming around every corner, threatening your business’ Internet-related aspects. If you are not careful, they can infect your computer and corrupt important data in files and elsewhere on your computer.

    You can contract viruses as well as malware and other unwanted threats from social media, malicious websites, pop up ads and even email sometimes. When you do know for sure that you have a malware disrupting the flow of your work, some measures need to be taken for removal.

    The measures may look simple but need a considerable bit of time and sometimes, even the help of professionals. Here are some of the measures you need to take.

    1.    Log Off

    Going completely offline can be difficult but it might be the only way to protect yourself from further damage. The virus or malware often communicates with the source via the internet, so if you sever the connection of the malware with the source you may be closer to solving the problem.

    Disconnect by unplugging the Ethernet connection that you have. You can alternatively use your airplane mode key or access the airplane mode through your taskbar on your desktop screen if you are connected via Wi-Fi.

    2.    Use a Backup PC or Laptop for Internet

    When you’re trying to find a fix for the malware problem on your main PC or laptop, a secondary computer can help you with your diagnosis for the first one. Just be sure not to use the first PC as a Wi-Fi hotspot or anything similar. You will need to search online for probable fixes for the problem on the infected computer.

    You might need additional programs to rescue your main computer so you can use that second computer to download those programs as well. A college or school computer can also help you with this if you have access to it at your college or university. Use an empty and secure flash drive to transfer any programs to the infected computer to run them.

    3.    Back it Up

    The “it” we are referring to is your personal files and important documents. Chances are, you may have already been keeping a backup of files on a separate hard drive or a second computer. If you haven’t already, nothing’s stopping you now. Don’t copy everything outright either. You need to be extremely careful not to transfer the ransomware to the other computer.

    Make sure that the second computer you transfer these files to, has a reliable and updated antivirus software to scan the files before transferring them. You don’t want a repeat of the fiasco with your second computer, too.

    4.    Rescue Disk vs. Safe Mode

    You can also try to boot your computer up in safe mode to keep non-core programs from running in the background. This helps separate problems more easily to tackle them. Many computers can enter safe mode when you press the “F8” key on startup and navigate to where it says safe mode, then press enter.

    Alternatively, there are different rescue disks for antiviruses like AVG and Kaspersky, among others that you can use to deal with your antivirus problems.

    If you have a particularly stubborn malware issue, don’t hesitate to call us at Crumbacher.

  • IT Disaster Recovery Plan – Are You Covered?

    There are a lot of unexpected problems that your business may run into. One of them is cyber-attacks. But if you have got a disaster recovery plan to help you through that unexpected time, protecting your employees, business, and valuable data, you’re good.

    At least until your system is back online and ready to serve customers.

    But are you adequately covered in this Disaster Recovery plan, if it were ever put to the test? There are some things that need to be included in your disaster recovery plan for it to be successful.

    1.    Careful Analysis of Threats and Appropriate Actions

    Any good disaster recovery plan should at least incorporate a careful analysis that has been developed after deliberate planning. Of course, cyber-attacks have been thought over before implementation so it is equally as important to have a counter plan that is two steps ahead.

    For each of the possible scenarios that can play out during a cyber-attack, there should be a deliberate recovery plan for it. For example, if a server shuts down in a specific location, is there a robust plan to help smoothen out the transition for the server to go back online?

    All scenarios won’t play out at the same time, so you also have to keep your priorities in order, too. Plan accordingly afterward.

    2.    Have People Assigned to Specific Tasks

    It’s important that people know what they have to do and do it in sync when crunch time hits. Identifying those people who will be responsible for dealing with the cyber-attack on hand is important. Have their information (cell phone and home numbers as well as email addresses) ready at all times People often place all of their emphasis on technology, leaving very less importance for the process.

    You need to make your user community aware of what to do in a crunch time scenario to avoid any unnecessary complication. In other words, you need to have a robust process in place. You also need to keep in touch and establish a meaningful connection with authorities before being faced with a crisis. Lastly, decide carefully on the spokesperson for the victims of the disaster.

    3.    Timely Updates

    Internal changes are important, even welcome, for organizations. An example is of a software update. Just make sure that you have your disaster recovery plan updated with each one. Keep all the tools and technology of your disaster recovery plan updated as well. Cyber-attackers do so much to stay on to of their game. It’s only logical that we follow suit and try to gain an edge over them.

    4.    Practice Makes Perfect

    The disaster recovery plan is not complete until it is not tested properly, especially after updates. Keeping people updated on what to do serves to embed the response in their subconscious so that when disaster really hits, they’ll be ready.

    5.    The Big BIA

    Business impact analysis (Business) is perhaps the most important part of the plan. Know what damage has been done and what can be done to prevent it. For that you need feedback. Gather feedback and incorporate it into your disaster recovery plan for the future.

    To have a better IT disaster recovery plan in place, consult us at Crumbacher.

  • How to Choose the Best Multi-Function Printer for Your Business

    There are different categories of printers that you have to distinguish between to figure out which one is the best to buy. It can be a challenge to choose the right printer as they come in various sizes, capacities, functionalities and more.

    Some are geared for photographers that want high-resolution photos to be printed easily and some are for multi-taskers who want to make quick work of copies in bulk.

    There are some things you need to keep in mind when choosing your multifunction printer to help you get the best one.

    Should you get Inkjet or Laser?

    Laser printers are utilized for greater speed and crisper looking prints. They also cost lesser per page in comparison. The way a laser printer works is that it attracts charged toner from the photographic drum to put on to the paper fed into it. The head roller fuses the image together. They’re quite simple and use black and white colors (different shades) to print text and graphics.

    Inkjet printers are versatile, meaning you can print glossy photos, essays, pie charts, and graphs etc. to your needs. But the result isn’t as crisp as with a laser jet. Inkjets are slower and may cost more to run as well.

    If you are looking for greater speed for printing a bulk amount of reports, you should keep a laser printer in mind. But if you want flexibility and versatility then inkjets are your best bet. The toners for inkjets cost less, too.

    MFPs for the Win

    Speaking of versatility, if you want more than just prints, there are many MFPs (multi-function printers) that pack, a photocopying, and fax machine, a printer, scanner and more, all into one. Small companies that have a considerable workforce or if you work as a freelancer from home, an MFP can be the perfect solution.

    Just know that many of these MFPs have different features apart from the run of the mill paper related features. They can help you connect to the web, have Wi-Fi Capabilities and mobile printing as well. They come with automatic document feeders to let you use both sides of the paper for prints and scans. These MFPS may use both laser or inkjet for quick prints or HD photograph prints.

    Mobile Printing and Touch Screen

    Mobile printing options can make it much easier for you to control the printer from your phone. There are apps that let you print directly from your phone. An alternative to that is email printing. Just set up your phone with your printer through NFC and get a quick print when you need it.

    As for touchscreen capabilities, the advantage is that you have greater control of your printer. You can check cartridge and toner levels with a single touch. You can scan important files and documents directly to cloud storage for easy retrieval.

    Additionally, HD photos from your DSLR can be printed directly from the USB you saved them on. Simply plug your USB into the USB port if your MFP has one.

    Choosing the right MFP depends on your specific needs. To get one particularly suited to them contact Crumbacher.

  • Choosing The Best Copier for Your Business

    The last blog may have left you with a cliffhanger on the features and benefits of multifunction printers. They also double as copiers, making beautiful colored copies of photos, documents, pie charts and more. There are some things you need to keep in mind when you actually head out to buy copiers and multifunction printers. They have to do with your budget, necessary and required features.

    Selecting a copier can be tough but it is important for a budding company such as yours. The number of options you have doesn’t make that decision easier. Here’s what you should start with.

    1.    What Features Do You Need and Want?

    There are obviously some features that you have in mind for your copying machine. It is best to separate them into wants and needs. What will you mostly use the copier for? There are multifunction printers that are either laser or inkjet, which double as scanners, copiers, fax machines and even allow folding and stapling papers together.

    You need to find a copier that will reduce the workflow and automate processes, minimizing wastage. You need a cost-effective and efficient solution for your copying needs. You may also need printing and scanning as add-ons. Arrange your needs and wants into a list: things that you would not be able to work properly without and things that you would “like” to have in your copying machine. Base your decision on the absolute necessities you need from the copier.

    2.    Analyze Your Copying Requirements

    See what number of pages you need copied or printed on average. This frequency will determine what kind of copier you will need. Make a short survey to find out from employees and staff of your small company, whether your copying requirement is in the hundreds or stretches on to the thousands per day.

    Another part of this is to see whether the printing job takes long currently and one job gets backed up because the previous one isn’t completed. You may need to get a high volume copier if you need a greater number of copies, fast.

    3.    Fix and Stick to Your Budget

    You’re obviously a business and have other places to divert your resources. You need to consider the cost you get per page and if you need a copier that has an expensive toner but decrease your per page cost significantly or you need detailed and colored pictures or not.

    Look at your existing cost structure, does your in-house IT do your repairs, does your monthly agreement need to be renewed if you’ve outsourced IT solutions? What are the renewal costs? If you already have the equipment, you need to take depreciation into consideration.

    Also, decide whether you want to buy the copier outright or will leasing and the accompanying tax-deductible monthly payments will suit you better. Leasing comes with maintenance agreements as well so you’re covered in case of damage, too.Formulate your budget or get help from a company like Crumbacher who will help you answer any questions you may have about your copier.

  • 10 Reasons Why You need Local Computer Repairs

    Don’t you just hate it when your business computer starts acting up?

    You have a lot of things lined up. The boss needs that paperwork at their desk by the end of the day, you have to make some sales calls to the leads you secured yesterday. A lot of that work can go into backlog once your computer just isn’t up to it.

    A computer retailer shop can handle just about any repair work that a big company can. Here are some of the reasons why you should go for computer repairs from a trusted computer repair shop.

    1.    Individual Attention

    With larger repair companies, they have people waiting for computer repairs, which is why they won’t be able to give you personalized service. Not with your local computer repair shop. The staff will be able to remember you better because of a manageable number of people visiting their shops that day and give you greater individual attention.

    2.    Walk-Ins Available

    Schedules of big companies can often put you on waiting lists, which means lost business on your part. You can get computer repairs anytime you want (as long as you go within working hours).

    3.    Competitive Prices

    Due to larger computer repair brands having a reputation preceding them, they can charge a pretty high price for computer repairs. Often the prices are too high. You would be better off getting a comparable quality of service from your local computer repair store at a fraction of the price.

    4.    Quick Turnover and Service

    Coming back to the issue of waiting lists, larger computer stores have a long list of people waiting to have their computers fixed. This can lead to frustration and falling company productivity. It would be better to have faster service from local computer repair stores.

    5.    No Upselling of Extras

    When you come to large companies with established names in computer sales and repair, you get recommended hard drives, software and other upgrades that you don’t need at only adds to your costs. With local computer repair shops, you only get the repairs to keep your system running well.

    6.    Non Contractual

    Large companies require a commitment in the form of contracts without which they may not fix your computers. Local computer repairs may not require such contracts and will be happy to fix your computer for you without it.

    7.    Not Compartmentalized

    With large companies, repairs are at one place and the parts are at another, so the repairs may take a large amount of time. When you go to a local computer repair store you get repairs without unnecessary transportation, meaning you get your computer back quickly.

    8.    Different Computer Repairs Supported

    Whether it’s a PC or a mac, local computer repair stores have your back. They may even offer work guarantees, too.

    9.    Convenience of Location

    You may have to go out of your way to reach large repair outlets in malls, which is very inconvenient. A smaller local computer repair shop may be closer to you and have its own independent setup, only adding to the benefits.

    10. Supporting the Local Community

    When you choose a local store for your computer repairs you’re doing your part in supporting your local community and contributing towards greater growth.

    To have your business computers repaired, whether they’re PCs or Macs, contact Crumbacher.

  • 4 Reasons a Hybrid Cloud Backup is Essential for Your Business

    What is a Hybrid Cloud System?

    Every business needs to have a backup of their data in case of an unexpected event that causes their current functionality to come to an abrupt stop.

    This back up can either be on site or it can be somewhere other than the facility of the business–on the cloud!

    However, many businesses keep a hybrid backup system in which their data is backed up on site and in the cloud. This leaves them a redundant copy of the data just in case their existing site is ever compromised.  In the digital age, 99% of the companies have a hybrid cloud back up.

    Let’s have a look at a few of the reasons a hybrid system is so important for the uninterrupted life of your business.

    1.     An Extra Copy

    A hybrid system guarantees an extra copy of your data independent of the on-site copy. This means that you can access it from another location and just in case the current site of the business becomes inaccessible due to a natural disaster or any other disruption, you will not have to face downtime.

    2.     Close Access to Data

    In a hybrid system, the on-site back up can be up and running within minutes as it is on the same network as the business. This gives the business an advantage because they are familiar with the network and restoring the data to full capacity takes little to no time for this very reason.

    3.     Cost Effective and Space Savvy

    In a hybrid system, the on-site backup is in the facility of the business already incurring costs even if there was no backup there. So, the business doesn’t have to pay anything additional cost. In case of cloud storage, the business doesn’t need an infrastructure for it because the whole thing is stored in a digital space.

    The digital space doesn’t cost anything more than monthly charges which can be made part of the company’s budget. There is no requirement of installing any excess machinery for it. The most anyone can do is connect a portable drive but even that becomes unnecessary if the company setting up your hybrid system has its own network for the cloud storage.

    In addition, if you need to increase the space available to you on the cloud, all you need to do is make one phone call to your data management company and they will provide you additional space at a certain increment of their monthly fee that you can write off as an expense.

    4.     Cold Storage

    A hybrid system is also used as cold storage in the event of a disaster. This really helps as cold storage doesn’t need to be functional until something catastrophic befalls the business incurring almost no costs. But if ever such a thing happens that the business wipes out entirely, a cold storage on the cloud can bring it back from the dead!

    Your business and its perpetual existence is always your first priority. A hybrid cloud backup can do that for you. Crumbacher can install a hybrid cloud system for your business at reasonable rates and free you of constant worry about its upkeep. Contact us for reliable backup and storage as well as its lifetime maintenance! Compete with confidence and help your business survive even in the toughest of times!

  • 4 Harmful Effects of Malware on Your Computer

    Commonly known as malware, the word is actually used to denote malicious software that enters your computer without your will.


    You can never tell where it came from as it can be hidden in any file you download, however, its effects become visible at once! And then it becomes imperative that you remove it to keep the functioning of your computer and your private and confidential information safe at all costs.


    Let’s have a look at the harmful effects that are exhibited on your system at the attack of a malware and see how you can remove it.

    1.     It Infects Your Computer

    The infection begins exactly like a virus infecting human bloodstream. Imagine yourself visiting your favorite website and a pop up appears asking you to allow the running of certain ads on that website. In your hurry to continue browsing you barely read the pop-up and click allow. It takes a second to let this permission drift a Trojan horse or spyware or a virus to enter your system. As long as the ad keeps running the malware downloads on your computer.


    You will notice unwanted dialogue boxes on your screen that disappear before you can make a choice or windows popping up and disappearing quickly if your system really has been infected.

    2.     It Records Your Text

    Certain malware records the text as you type on your system. This creates a major security threat as many times you do not save your email addresses and passwords only because you don’t want the risk of your accounts being hacked in case you become a victim of theft. However, if the malware records your typing, every time you type in your details you are basically giving the malware exactly what it wants, your confidential information!


    The same can happen with your bank account details and your credit card credentials!

    3.     It Becomes Entertainment for Pranksters

    Sometimes, malware is created by pranksters who only want to see their handy work do maximum damage to other people’s property. They target vulnerable systems and see how their malware takes their software down bit by bit. Their own expertise is tested here and they can even wager with each other over whose malware did a better job of it.

    4.     It Slows Down Your System

    A malware runs in the background. You will never see it on the front end. All your software will work just fine while the malware is eating them out from the inside without your knowledge. However, the only difference you will feel will be the slowing down of your computer. The malware will be running on your Random Access Memory (RAM) which will slow down as it will be occupying a lot of space.

    If your computer is slowing down rapidly, you need professional malware removal services.


    A malware has the ability to make you a victim of crimes as dangerous as identity theft. Don’t wait. Get rid of any and all malware in your system with the help of Crumbacher the best IT solution firm in town that will leave your system malware-free within hours! Just give us a call and protect yourself from becoming a victim to cybercrime!

  • 3 Ways a Disaster Recovery Plan can Help Your Business Survive

    Every business begins with an intention to make a profit and a plan for perpetual continuity.

    It does not plan on ending in a few years, due to the aging of the owner or even at the occurrence of any unplanned incidents in your business. This is the rule that leads businesses to have their own business continuity plans.


    Sometimes, businesses depend upon their computer networks and data so much so that if anything unexpected happens, they lose all their essential business plans that make their business what it is. This induces the need for a back up to all the data that is essential for the continuity of the business. The individual software can back up your data but if you are talking about whole frameworks, you need professional assistance.


    Let’s have a look at how disaster recovery plan (DPR) can actually turn into your business continuity plan.

    1.     It Reduces Your Downtime

    After a disaster whether it is natural or otherwise, the loss of data can create a loss of precious time in which the business faces an unexpected downtime. It leads to irrecoverable losses. The business suffers in terms of profits.


    If you have a planned back up, you can pick up where you left off even after a calamity and from anywhere in the world! The DPR works with the help of a cloud and all your data is transferred to it at regular intervals.

    2.     It Keeps Real-Time Updates


    You can set your cloud to back up your data in real time. In this manner, no part of your information gets lost. For instance, if you have your system set up to back up every day at 2 pm and unfortunately, something happens and your system goes out before 2 pm that day, the next time it reboots, it will only have the backup until 2 pm yesterday and all your activity for the current day will be lost.


    In real time storage, every second is being backed up simultaneously. So, whenever your system goes out, you can always continue with easily.

    3.     It Resolves Network Issues Quickly

    If your system goes out due to a bad protocol on your network and you can’t access your data in time, it takes you hours to figure out what part of the network was giving you trouble and resulted in the breakdown. It will increase your downtime and raise your costs. And if you end up identifying the wrong issue, fixating it would be doubly difficult.


    If you have a backup on the cloud, you can access your data from any other system and discover what went wrong with it in the first place. In this way, it will be easier for you to have it fixed and in the meantime, you can continue your work on it from another location.


    A DPR can benefit you the most in terms of saving your costs, maintaining your efficiency and improving the performance of your business. Crumbacher provides full cloud backup for your DPR and helps you continue your business indefinitely. Contact us and make sure that no matter what the situation, your business always survives!

  • How Computer Repairs Helps with Smooth Computing Operations

    Computer repair and maintenance programs are not only employed when a device has already undergone a fault. They can be useful in acquiring speed up processing for better productivity. Whether you are using a computer for personal reasons or for commercial needs, routine repair schedules have their advantages for many reasons.

    Tune Ups

    Like any machine, computer devices also need frequent tune-ups for optimal performance. Tune up of a computer device entails many things. All the system software get updated according to the recent available patch. This action improves the running of certain programs and applications on the device.

    A device is also checked for any viruses and malware which are consequently removed. Moreover, unused programs and data are deleted or archived to improve the computation ability of the device. After a tuned up activity, you will certainly experience a noticeable improvement in overall usability of the gadget.

    Upgradation and Replacements

    Upgradation and replacements are also a part of computer repair programs. There are several upgrades and replacements that a good professional company will offer in their computer repair packages.

    Space Upgrades and Replacements

    A corrupted hard disk can make your commuting operations very painful. Similarly, with limited space available on the hard drive, important data backups can’t be maintained. By replacing your existing hard drive with an uncorrupted version with more bytes of space will tackle many of your everyday computing issues.

    Aside from physical space upgrades, having your device refurbished with additional virtual memory (large space RAM) can improve all the instantaneous computing of the device.

    System Board Replacement

    System board, commonly known by the term motherboard, is an essential printed circuit board present in every computer device. It has an important role to play in the operations of every individual component of the system.

    From central processing unit to the memory and the connections with all the external devices need a properly working motherboard in place for better operations. A computer with replaced motherboard feels like a new device altogether in its use.

    Replacement of External Devices

    Computer repairs don’t only revolve around processing components of a PC or workstation. Display monitors and input devices (keyboard and mouse etc) also have an essential part in the overall experience of using a device.

    No matter how good a device is with its processing parts, you can’t torture your eyes with a blurry and moving display. Similarly, we get extremely infuriated if a certain key on the keyboard is not working. Therefore, professional repairing routines also take care of these non-computing aspects of a device.

    Data Recoveries

    Professional computer repairs also entail the process of data recoveries where users can’t reach their useful information due to a corrupted hard disk or operating system. In such instances, user data is retrieved from the infested spaces and then stored in clean drives where the user can reach it without any apprehension.

    Getting your computer system inspected after some time by professionals can make it certain that you are operating the best version of your device.

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