When your computer starts running slow, your computer starts getting pop-ups and other odd things start occurring your PC may have malware, spyware or a virus. An infection can happen even if your PC has anti-virus software. Computer hardware can show the same type of problems, but it’s smart to run your anti-virus software program.
Beware though, if you’re not confident about what you’re doing when trying to remove malware from your PC you need to call Crumbacher to deal with this serious issue.
Malware Removal Steps
1. Turn on Your PC to Safe Mode – Unplug your PC from its internet connection. Do not use the PC until it has been cleaned. Doing this may help stop any viruses or malware from further infecting your PC or stealing your critical personal information. Boot up your PC into Microsoft’s Safe Mode if you believe your PC has been infected with malware. Changing it to Microsoft Safe Mode may stop your PC from becoming further infected.
2. Temporary File Deletion – Use Windows 10’s built-in disk cleanup utility to remove unneeded temporary files. Run a virus scan now that your PC is in Safe Mode. Make sure you delete all temporary files beforehand.
3. Run Malware Scanners – Run your malware scanner to do its work. Most malware scanners will remove standard infections. Use a different anti-virus program than the one that runs actively on your PC. This is because the active anti-virus software may not have detected the malware. Using a different anti-virus software may detect malware when the active one did not. An on-demand scanner with several programs may find the malware infecting your computer. Free on-demand scanners available include BitDefender Free Edition, Kaspersky Virus Removal Tool, Malwarebytes, Microsoft’s Malicious Software Removal Tool, Avast, and SuperAntiSpyware.
4. Malwarebytes Scan – Here’s an example of how to use the Malwarebytes on-demand scanner. To get started, download it. If you disconnected from the internet for safety reasons when you first suspected that you might be infected, reconnect to it so you can download, install, and update Malwarebytes; then disconnect from the internet again before you start the actual scanning. If you can’t access the internet or you can’t download Malwarebytes on the infected computer, download it on another computer, save it to a USB flash drive, and take the flash drive to the infected computer.
After downloading Malwarebytes, run the setup file and follow the wizard to install the program. Once the program opens, keep the default scan option (“Threat Scan”) selected and click the Start Scan button. It should check for updates before it runs the scan, so just make sure that happens before you proceed.
Though it offers a custom-scan option, Malwarebytes recommends that you perform the threat scan first, as that scan usually finds all of the infections anyway. Depending on your computer, the quick scan can take anywhere from 5 to 20 minutes, whereas a custom scan might take 30 to 60 minutes or more. While Malwarebytes is scanning, you can see how many files or objects the software has already scanned, and how many of those files it has identified either as being malware or as being infected by malware.
If Malwarebytes automatically disappears after it begins scanning and won’t reopen, you probably have a rootkit or other deep infection that automatically kills scanners to prevent them from removing it. Though you can try some tricks to get around this malicious technique, you might be better off reinstalling Windows after backing up your files (as discussed later), in view of the time and effort you may have to expend to beat the malware.
Once the scan is complete Malwarebytes will show you the results. If the software gives your system a clean bill of health but you still think that your system has acquired some malware, consider running a custom scan with Malwarebytes and trying the other scanners mentioned earlier. If Malwarebytes does find infections, it’ll show you what they are when the scan is complete. Click the Remove Selected button in the lower left to get rid of the specified infections. Malwarebytes may also prompt you to restart your PC in order to complete the removal process, which you should d
PC malware removal for a Santa Fe or Albuquerque company is serious business. Again, if you do not feel 100% confident about removing the virus or malware yourself please call Crumbacher to take care of the issue. Reach us in Santa Fe at 505-820-6007 and in Albuquerque at 505-275-6866.