VoIP Systems

The Latest In Phone Systems Technology, Backed By Our Friendly Local Team

Our VOIP System is a cloud-based unified communications and collaboration platform. It enables users to be more mobile, more pro- ductive and share ideas and content through a single system. Whether in the office or remote, Crumbacher seamlessly integrates all your communication tools – desktop phones, mobile phones, and computers – into one manageable solution oriented around your employee’s needs and workstyles.

VOIP SERVICE PACKAGE

MOBILE

  • The Crumbacher Mobile App makes any smart phone an essential collaboration tool
  • Extend your business phone number and extension to your mobile phone
  • Place and receive calls, see who is available, chat with colleagues and manage voicemail —anytime, anywhere

DESKTOP

  • The Desktop App empowers employees with the flexibility to communicate the way that works best for them
  • See who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application
  • Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®

PHONE

  • Our technicians pre-configure all phones to work seamlessly with the service
  • Includes world-class manufacturers such as Polycom and Yealink, with many models to choose from to meet any business need
  • Cloud-based phone service with 90+ enterprise-grade calling features and excellent network call quality and uptime
  • System configuration and call reporting are managed from a single web-based portal
  • Protect your business and increase employee productivity with Spam Caller Protection

VOICEMAIL

  • Our voicemail service can be managed and accessed according to user needs. Listen and manage from the desktop phone, or through the mobile app
  • Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
  • Voicemail can be received or forwarded as a downloadable email attachment

REMOTE OFFICE

  • Our preconfigured phones can be plugged in to any location that has an internet connection
  • Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

CONTACT CENTER

  • Provide exceptional customer interactions with customizable call flows
  • Voice, chat, and e-mail queues combine into a single omni-channel experience

PRESENCE INDICATOR

  • Our VOIP desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
  • Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
  • The desktop and mobile apps display presence information alongside each contact in the Active Directory

FAX

  • WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email
  • Transmits faxes directly from a Windows®-based PC
  • Senders simply dial the WebFax number from their fax machine, as they normally would

BENEFITS

INCREASED PRODUCTIVITY AND COLLABORATION

  • Allows a user’s mobile devices to interact seamlessly with the corporate phone system
  • Virtually anywhere, anytime, and on any device – creates a more flexible workforce
  • Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management

LOWER COSTS

  • Save up to 50% on monthly phone bill when compared to traditional phone service
  • Reduces infrastructure and operating costs with no additional hardware to buy
  • Consolidate voice and data onto one network

INCREASED RELIABILITY

The voice network is purpose-built for reliability
  • Proprietary VoIP tests help ensure a reliable connection and high voice quality
  • Redundant East/West datacenters increase reliability and reduce latency

SIMPLIFIED SCALING & MANAGEMENT

Scales according to the needs of any business
  • Order service according to the number of users; no guessing number of lines needed
  • Ordering additional service is easy
  • Manage service and features using user-friendly HostPilot® portal
  • Managed + Supported by local IT professionals

BUSINESS CONTINUITY

Ensure you never miss an important phone call
  • Crumbacher automatically rings all your end points (desk phone, mobile, etc.) with every call and in the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.).

SYSTEM FEATURES

  • Voicemail with Transcription
  • Auto Attendant
  • Caller ID
  • Custom Hold Music & Greeting
  • Direct Inbound Dialing (DID)
  • Conference Bridge
  • Hunt Groups
  • Hunt Group Call Reporting
  • Email and SMS Notifications
  • Busy Lamp Field / Call Presence

COLLABORATE AND COMMUNICATE ANYWHERE

THE MOBILE APP

This powerful mobile application transforms your phone into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send and receive chats and texts, place calls, view voicemails and more–anytime, anywhere.

NEVER MISS IMPORTANT CALLS

Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.

 

EASILY COLLABORATE FROM ANYWHERE

Your full desktop chat and text history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.

 

MOBILITY FEATURES

Keep your mobile workforce productive with voicemail-to-email, forwarding to mobile phones, softphone mobile apps, and more.

 

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