Alan G. with Crumbacher has been an amazing support for our team! He always responds quickly to requests for help, he is kind and patient with our staff, and he is very knowledgeable and great at troubleshooting and finding the problem. Having trust in our IT provider is critical, and we are happy to have found that in Alan. Thank you!
Co-Managed IT Services
Extend your IT team with a dedicated lead technician.
Dedicated lead technician adds hands-on support when your internal team is stretched thin.
Proactive 24/7 monitoring and practical issue prevention reduce recurring IT interruptions.
Experienced help across desktops, servers, firewalls, and backups keeps projects moving.
One partner managing technology details across your stack improves vendor coordination.
Layered security controls, monitoring, and guidance aligned to operational needs strengthen security.
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Trusted Support That Feels In-House
See why organizations rely on Crumbacher for practical, relationship-driven IT support.
Celia Yapita
People and Operations Director, New Mexico Centre on Law and Poverty
The team at Crumbacher are always friendly and knowledgeable. We highly recommend them to anyone looking for a fantastic IT support team!
Angel Franco
Practice Manager, Western Dermatology Consultants
We at New Mexico School for the Deaf are a long-time customer and have had the pleasure of working with this company for many years. We have consistently reaped the benefits of their state-of-the-art products and excellent technical support, which always exceed our expectations. As a school, reliable equipment and prompt service are essential to keeping everything running smoothly, and they have never let us down. In the world of technology, it makes a lot of sense to stay with a good thing when you have found it. A special thank you goes to service technician Bill Murdoch, whose attention to detail, friendly professionalism, and expertise have made a real difference for our staff. We highly recommend this company to any organization looking for dependable service and a partner they can trust.
Sam Montoya
IT Director, New Mexico School
We love working with Crumbacher! We have leased multiple machines through them for many years, and it has always been a pleasure to work with them. Their technicians are knowledgeable and prompt when we need help, even with our remote location!
Cristiano
Director of Information Technology, Ojo Spa Resorts
Rihanna with Crumbacher Business Solutions helped solve my printer connectivity and set up my scanning needs beautifully. My connectivity issues were more difficult to solve than expected, but Rihanna was persistent, showing follow through and checking up with me to make sure she had done her job correctly. She set up my scanning in a heartbeat. Since then, my printer has been a hammer. When I need it, it’s there, and it works. No questions. Thanks Rihanna. I do, however, take issue with printers that struggle to stay connected to Macs. 25 years ago, yes. Now, with Apple’s prevalence in our lives there should be no excuse. Bad HP.
Samuel Gerberding
GM, Inn of the Governors
My dental practice has had an excellent experience working with Crumbacher Business IT services. Travis has been incredibly responsive, knowledgeable, and proactive in keeping our practice running smoothly. In a dental office, reliable IT support is essential, and he consistently addresses issues quickly and helps us prevent problems before they arise.
It’s reassuring to know we have an IT team we can trust when we need them. I highly recommend Crumbacher to any business looking for professional, dependable IT support.
Pino Periodontics
Curtis M. Dental Industry
How Shared IT Ownership Keeps Operations Moving
When staff needed fast, dependable help, Crumbacher delivered responsive support, stronger trust, and smoother day-to-day operations.
After repeated dead ends with other providers, Crumbacher restored six systems and key devices in under 30 minutes.
A distributed organization needed dependable printer and copier support; Crumbacher delivered rapid, efficient help across New Mexico.
Trusted By
awards and certifications
Co-Managed IT Support Built Around Your Team
Shared ownership for stronger operations
Lead Technician
Consistent Technical Ownership
Your organization gets a dedicated IT professional who learns your systems, users, vendors, and priorities. This lead technician helps manage day-to-day requests, coordinates technical decisions, and supports your internal team with practical guidance.
Instead of starting over with a different technician every time, you gain continuity across desktop support, infrastructure questions, scheduling, and project follow-through.
Team Extension
More Capacity for Your Team
Co-managed support helps internal IT staff avoid overload by sharing responsibility for recurring tasks, urgent requests, and specialized technical work. Crumbacher can help with troubleshooting, endpoint setup, server administration, network changes, and user support.
This gives your team more room to focus on strategic priorities while still maintaining responsive support for employees and daily operations.
24/7 Monitoring
Proactive Issue Visibility
Technology problems are easier to manage when they are identified early. Crumbacher provides 24/7 network monitoring to help detect performance issues, outages, and risks before they grow into larger disruptions.
Monitoring is paired with maintenance, escalation, and communication so your internal team has better visibility into the health of the environment and can make decisions with current information.
Security Support
Security Built Into Support
Security needs to fit the way your organization works. Crumbacher helps strengthen your environment with a layered cybersecurity approach that can include antivirus, monitoring, firewall management, endpoint protection, backup planning, and practical security guidance.
Support is tailored to operational and compliance requirements, helping your internal team reduce risk without adding unnecessary complexity.
Backup Planning
Continuity You Can Trust
Backups only create value when they are planned, monitored, and recoverable. Crumbacher supports cloud backup and business continuity planning so your internal team can better protect data, systems, and workflows from unexpected disruption.
This includes helping align backup strategies with business operations, recovery priorities, and the systems your employees depend on every day.
Vendor Coordination
Simpler Vendor Management
Managing multiple vendors can slow down support and create confusion when issues involve networks, phones, printers, security cameras, or cloud platforms. Crumbacher helps coordinate vendors and technology decisions through one practical support model.
By consolidating technology needs under one provider, your team gains clearer communication, fewer handoffs, and better alignment across the full technology stack.
Our Partners
Measurable Support for Stronger IT Operations
300
Trusted Businesses
0.837
Avg Recurring IT Issue Reduction After 3 Mo
94.6%+
First Call Resolution Rate
Extend Your IT Team Without Losing Control
Co-managed IT gives your internal team the extra capacity, technical depth, and structured support needed to manage daily requests and larger technology priorities. Instead of replacing your staff, Crumbacher works alongside them with a dedicated IT professional who understands your environment and helps carry the load.
This model is practical for organizations that have internal IT knowledge but need more coverage, better monitoring, stronger cybersecurity practices, or help managing infrastructure projects. Support can include desktop issues, servers, firewalls, backups, endpoint protection, cloud systems, and vendor coordination. The result is a more resilient IT operation with clearer ownership, fewer bottlenecks, and support that fits your business.
Practical Coverage for Daily IT Demands
Your internal team stays focused on priorities while Crumbacher helps manage the operational details that keep technology reliable.
- Dedicated lead technician support that feels like an extension of your team
- 24/7 monitoring to help identify issues before they disrupt work
- Hands-on help with desktops, servers, firewalls, backups, and networks
- Cybersecurity guidance tailored to business risk and compliance needs
- Vendor coordination that reduces confusion and keeps projects moving
This approach helps you avoid the gaps that often happen when internal teams are under-resourced. You gain experienced support without giving up visibility, decision-making, or control over your IT direction.
Clear Ownership Across Your Technology Stack
Co-managed IT works best when responsibilities are clear. Crumbacher helps define how support requests, monitoring alerts, maintenance, projects, cybersecurity tasks, and vendor communication should be handled so your team knows what to expect.
Rather than routing everything through a generic help desk, each client is supported by a dedicated IT professional who acts as an IT manager for the environment. Requests are triaged by urgency, then handled or scheduled with practical follow-through. This creates a consistent support experience for your staff, improves accountability, and helps technology decisions stay aligned with business goals and operational needs.
Strengthen Your Internal IT Team
Get practical support that helps your internal team stay ahead.
Explore Related Business IT Services
Frequently Asked Questions
What exactly is included with co-managed IT services?
Co-managed IT services provide you with a dedicated IT professional who works as an extension of your team. You gain access to proactive 24/7 network monitoring, hands-on support for desktops, servers, firewalls, cloud backups, and cybersecurity guidance. The service also covers vendor coordination, infrastructure management, and tailored support based on your business needs, ensuring your IT environment remains secure and efficient.
How can co-managed IT services benefit my existing internal IT staff?
Co-managed IT services are designed to complement your internal IT team by adding extra capacity, technical expertise, and coverage. This approach helps reduce bottlenecks, offload day-to-day troubleshooting, and provide advanced monitoring and security tools. Your staff can focus on strategic projects, while critical operational details and emergencies are handled by a dedicated partner who understands your environment.
How does the onboarding process work for co-managed IT services?
The onboarding process begins with a thorough assessment of your current IT environment and operational needs. You are matched with a dedicated IT professional who becomes familiar with your systems, workflows, and team. Ongoing support is structured around proactive monitoring, regular onsite visits, and direct scheduling, ensuring a smooth transition without disrupting your daily operations.
What factors affect the cost and timeline for starting co-managed IT services?
Cost and timeline depend on the size and complexity of your IT environment, the number of users, and the range of services required. Typically, the process involves an initial assessment, followed by a tailored proposal based on your needs. Most businesses can expect to start seeing benefits within a few weeks of project kickoff, with ongoing support scheduled according to your operational priorities.
What makes this co-managed IT services approach different from other providers?
This co-managed IT services model assigns you a dedicated IT professional who acts as your in-house manager, rather than routing you through a generic help desk. You receive hands-on, relationship-driven support, blending local expertise with enterprise-level practices. The integrated approach covers not only IT infrastructure but also copiers, printers, VoIP solutions, and security cameras, allowing you to consolidate all technology needs under one trusted partner.
