Alan G. with Crumbacher has been an amazing support for our team! He always responds quickly to requests for help, he is kind and patient with our staff, and he is very knowledgeable and great at troubleshooting and finding the problem. Having trust in our IT provider is critical, and we are happy to have found that in Alan. Thank you!
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How We Drive Success
Celia Yapita
People and Operations Director, New Mexico Centre on Law and Poverty
The team at Crumbacher are always friendly and knowledgeable. We highly recommend them to anyone looking for a fantastic IT support team!
Angel Franco
Practice Manager, Western Dermatology Consultants
We at New Mexico School for the Deaf are a long-time customer and have had the pleasure of working with this company for many years. We have consistently reaped the benefits of their state-of-the-art products and excellent technical support, which always exceed our expectations. As a school, reliable equipment and prompt service are essential to keeping everything running smoothly, and they have never let us down. In the world of technology, it makes a lot of sense to stay with a good thing when you have found it. A special thank you goes to service technician Bill Murdoch, whose attention to detail, friendly professionalism, and expertise have made a real difference for our staff. We highly recommend this company to any organization looking for dependable service and a partner they can trust.
Sam Montoya
IT Director, New Mexico School
We love working with Crumbacher! We have leased multiple machines through them for many years, and it has always been a pleasure to work with them. Their technicians are knowledgeable and prompt when we need help, even with our remote location!
Cristiano
Director of Information Technology, Ojo Spa Resorts
Rihanna with Crumbacher Business Solutions helped solve my printer connectivity and set up my scanning needs beautifully. My connectivity issues were more difficult to solve than expected, but Rihanna was persistent, showing follow through and checking up with me to make sure she had done her job correctly. She set up my scanning in a heartbeat. Since then, my printer has been a hammer. When I need it, it’s there, and it works. No questions. Thanks Rihanna. I do, however, take issue with printers that struggle to stay connected to Macs. 25 years ago, yes. Now, with Apple’s prevalence in our lives there should be no excuse. Bad HP.
Samuel Gerberding
GM, Inn of the Governors
My dental practice has had an excellent experience working with Crumbacher Business IT services. Travis has been incredibly responsive, knowledgeable, and proactive in keeping our practice running smoothly. In a dental office, reliable IT support is essential, and he consistently addresses issues quickly and helps us prevent problems before they arise.
It’s reassuring to know we have an IT team we can trust when we need them. I highly recommend Crumbacher to any business looking for professional, dependable IT support.
Pino Periodontics
Curtis M. Dental Industry
When staff needed fast, dependable help, Crumbacher delivered responsive support, stronger trust, and smoother day-to-day operations.
After repeated dead ends with other providers, Crumbacher restored six systems and key devices in under 30 minutes.
A distributed organization needed dependable printer and copier support; Crumbacher delivered rapid, efficient help across New Mexico.
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0.837
Recurring IT Issue Reduction After 3 Mo
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Frequently Asked Questions
What exactly does the cloud desktop service provide for my business?
The cloud desktop service gives you secure, remote access to your work environment from any device, anywhere. Your desktop, files, business applications, and settings are all hosted in a managed cloud environment, so you can work just as you would in the office. This approach consolidates your IT needs, simplifies management, and integrates with other business technologies like VoIP phones and printers for a seamless experience.
How can cloud desktop improve business continuity and reduce downtime?
Cloud desktop helps protect your business from disruptions by keeping your work environment and data accessible, even if your office network goes down or devices are lost. With proactive monitoring, managed backups, and integrated cybersecurity, you minimize the risk of data loss or extended outages. This ensures your team can stay productive and your business maintains continuity no matter what happens onsite.
What is the onboarding process for switching to cloud desktop?
The onboarding process is tailored to your environment and typically includes:
- Assessment of your current IT setup and business needs
- Planning and scheduling to minimize downtime
- Migration of your applications, files, and user profiles to the cloud
- Configuration of access, security, and support features
- Hands-on support and training for your team, both on-site and remotely
Direct scheduling and a dedicated IT professional ensure you have a smooth transition with minimal disruption.
How is cloud desktop priced and how long does implementation take?
Cloud desktop pricing is based on the number of users, the level of resources required, and any additional features you need. Most small and medium businesses see predictable, per-user monthly costs that can be scaled as your team grows. Implementation time varies by organization size, but the process is designed to be efficient, with most transitions completed in days to a few weeks depending on complexity.
What makes this cloud desktop solution different from other providers?
This cloud desktop solution stands out by combining local expertise in Albuquerque and Santa Fe with a hands-on, relationship-driven support model. You receive a dedicated IT professional who handles everything from setup to ongoing support, including weekly on-site visits and direct vendor coordination. The integrated approach means your cloud desktop is managed alongside your network, phones, printers, and security, so you deal with fewer vendors and get more consistent, reliable support tailored to your business.
